Question 1

How much does drain unblocking cost in Surrey?

Accepted Answer

It depends on where the blockage is and what caused it. A blocked sink or toilet is usually a quicker job than a main drain packed with fat or roots. Call us, tell us what is happening, and we will talk you through the price before any work starts.

Question 2

How quickly can you get to me?

Accepted Answer

We answer 24 hours a day and aim to be with you the same day. For a real emergency, such as sewage coming up inside, we head straight out.

Question 3

Do you work nights, weekends and bank holidays?

Accepted Answer

Yes. Drains do not keep office hours, so neither do we. Call any time, including Christmas.

Question 4

Do I need a CCTV drain survey?

Accepted Answer

If a drain keeps blocking, smells, or you are buying a home or building an extension near a drain, a survey shows exactly what is going on. You see the footage, and we explain what it shows in plain English.

Question 5

Can a broken drain be fixed without digging?

Accepted Answer

Often, yes. Drain relining puts a new resin lining inside the old pipe, sealing cracks and root holes from the inside, so your patio, drive or garden stays as it is.

Question 6

Is the drain my responsibility or the water company's?

Accepted Answer

Usually, you look after the drains that serve only your property and sit within your boundary. Shared pipes and sewers are normally the water company's. If you are not sure, we can trace it and tell you.

Question 7

Do you cover my area?

Accepted Answer

We cover everywhere within about 30 miles of Sunbury-on-Thames. That is all of Surrey plus Richmond, Kingston, Twickenham, Hampton and the neighbouring London boroughs. If in doubt, call and ask.

Question 8

Do you work for landlords, agents and businesses?

Accepted Answer

Yes. We clear drains for rented homes, blocks of flats, shops, offices, restaurants and pubs, and can send the invoice and a report with photos straight to the landlord or managing agent.

Question 9

What causes most blocked drains?

Accepted Answer

Wet wipes, cooking fat and oil, and tree roots. Wipes and fat block from the inside; roots get in through cracks and joints in older clay pipes.

Question 10

How do I stop my drains blocking?

Accepted Answer

Only flush toilet paper, never pour fat or oil down the sink, use plughole strainers, and keep outside gullies clear of leaves. If a drain keeps blocking anyway, a CCTV survey will show why.

Question 11

Is drain jetting safe for old pipes?

Accepted Answer

Yes, when it is done properly. We set the pressure to suit the pipe and often check it on camera first, so an old clay drain is cleaned, not damaged.

Question 12

Will you make a mess?

Accepted Answer

No. We put sheets down where we work, clean the chambers and wash down the area before we leave.

Drainage questions, straight answers

Before you call